Kudos AT&T (News - Alert), your business customers like you, they really like you! AT&T announced today that they were given the 2008 North America Customer Value Award in the area of Full-Service Business Customer Portal for AT&T BusinessDirect by Frost & Sullivan (News - Alert).

 

"After evaluating seven communications service providers, we determined that AT&T has best demonstrated the ability to serve its customer base with more innovative e-servicing strategies than competing vendors," said Lynda Stadtmueller, Senior Research Analyst, Business Communications Services, Frost & Sullivan. "The AT&T customer portal offers enterprise customers a comprehensive solution including one-stop access to an integrated portfolio of ordering, billing, trouble-ticketing, network performance and collaboration tools."

 

John Cushman (News - Alert), vice president of e-Sales and Services for AT&T, said: "Enabling our customers to better manage their global networks across the full range of wireline and wireless business services through AT&T BusinessDirect is a priority for us. We're pleased to see Frost & Sullivan's acknowledgement of our leadership in online customer service."

 

In order to receive the award, analysts calculated several factors for each market participant according to predetermined criteria. Enterprise portals for seven leading North American communications service providers were demonstrated, and interviews were conducted with key architects of the portals. In addition, interviews were conducted with all customers whose names were provided by the communications service providers.

 

AT&T BusinessDirect portal joins service management and support- reporting tools into a single, extranet site that provides users with increased visibility and cost control over their network performance and investments.

 

Frost & Sullivan 2008 Customer Value Award in the area of Full-Service Business Customer Portal is presented to the company that best demonstrated the ability to serve its customer base with more innovative e-servicing strategies. This particular award recognizes AT&T's delivery of an integrated suite of electronic self-service tools and the degree to which those strategies met customers' needs and requirements.