Like Casper appearing out of nowhere, friendly LiveChat dialogue boxes pop onto the Blacklight.com screen asking if you need assistants. Ask it, that’s why it’s there. Blacklight.com, a strictly online store that supplies its customers with lighting effects, equipment and accessories is currently, as you can imagine, in their busiest time of year.

 

Therefore, about a year ago, entrepreneur Troy Crow implemented the LiveChat program to better assist his customers as well as bring a more efficient service to the site.  Both domestic and international customers, can make purchase decisions based on what a LiveChat representative recommended without having to leave the site , check stock and request an express shipping quote all within seconds thanks to the LiveChat software.

 

Blacklight.com depends on BoldChat's LiveChat technology, which allows customers to connect instantly via instant message with Blacklight.com's customer service reps. “BoldChat is very usual in our operations,” says Troy Grow, owner of Blacklight.com. “It’s certainly been a key tool to answer the many questions of our customers.”

 

BoldChat’s LiveChat is used just like any other instant messaging system, such as Windows Live or AOL (News - Alert) instant messenger. The only difference is that this IM device is mainly used for business purposes. Some of its features include:

 

 

To gear up for Halloween, check out www.Blacklight.com and use BoldChat’s LiveChat for questions, concerns or just to say, “Hi.”