LeadClick Media Inc., an Internet marketing firm, has announced an upgrade to its customer service through the selection of SimpleSignal (News - Alert). This choice was made in an effort to provide a solution that integrates LeadClick Media’s hosted phone system with its Salesforce CRM application.

 

A provider of hosted telephone systems for businesses, SimpleSignal is providing LeadClick Media with both its hosted VoIP phone service and its SimpleSignal for a Salesforce integrated solution.

 

SimpleSignal for Salesforce is designed to deliver the company’s VoIP technology to the Salesforce CRM application suite. With this solution, LeadClick Media has the ability to automatically capture and manage detailed logs of all calls from within Salesforce CMR to track interactions with customers.

The integrated solution will automatically open a caller’s contract record in Salesforce when LeadClick Media receives an incoming call. The LeadClick employee can answer calls, place callers on hold and transfer calls – all from within Salesforce.

“Our business is Internet marketing and web-based lead generation; for us, relationships really matter," said Michael Miller, sales director for LeadClick Media, located in San Francisco, in a Monday statement.

"We saw the value of integrating our calling features with our Salesforce CRM application for improved customer service some time ago, but only SimpleSignal was able to deliver this solution for us. Having a customer's contact info appear on the computer screen when the customer calls us increases our efficiency and allows us to immediately focus on addressing the customer's needs."

Advanced VoIP functionality, including Simultaneous Ring and Remote Office, allows SimpleSignal for Salesforce to enable SMBs to access their information in Salesforce CMR as well as preferred calling features from any location. This capability ensures full functionality when working from a home office or with a mobile device.

"SimpleSignal for Salesforce offers customers an excellent CRM and IP Voice communication solution delivered completely as a service," said Clarence So, Chief Marketing Officer, salesforce.com, in Monday’s statement.

"LeadClick Media is an excellent example of a company using SaaS (News - Alert) applications like Salesforce and SimpleSignal to run their business in the cloud."    

The latest innovation from SimpleSignal, this solution for Salesforce delivers cloud computing-based telephony services that integrate with other crucial business applications to thousands of SMBs.

"We applaud LeadClick Media for wanting to deliver the best customer experience possible by choosing our innovative business communication solution that extends the value of Salesforce CRM," said Dave Gilbert, president of SimpleSignal, in the Monday statement.

"Our goal is to provide hosted VoIP solutions that seamlessly integrate with leading Web 2.0 business applications in the cloud, so SMBs don't have to worry about maintaining on-premise servers, equipment and software. SMBs can instead focus on running their businesses while we provide pioneering voice solutions that enable them to realize dramatic leaps in productivity and profitability."    

LeadClick has made a smart choice by turning to SimpleSignal as it allows its employees full access to all customer information from the moment the call is received. Such access ensures a better customer experience, prime opportunities for up-sell and cross-sell activities and the occasion to enhance or improve customer information to drive the revenue-generating efforts of the company.

The solution’s availability on the Salesforce platform allows for ease of use, customization, flexibility and scalability so that LeadClick can manage this solution according to its need both now and in the future.
 

A free trial of SimpleSignal for Salesforce is available to SMBs. Go to http://simplesignal.com/salesforce_integration.php.